Privacy Policy — Park Super Platform

1. Introduction

Park Super operates an online gaming and sports betting platform for adults in Pakistan. When you create an account, deposit PKR, place a bet on a cricket match or PSL game, or interact with any part of the platform, some personal information is involved. This Privacy Policy sets out exactly what that information is, why we need it, and what happens to it.

By registering a Park Super account or using the platform, you confirm that you have read this Privacy Policy and understand how your information will be handled. If you have questions about anything in this document, the contact details in the final section are the right place to start.

This policy applies to the Park Super website and the Android app. It covers all registered account holders and visitors browsing the platform without an account.

2. Information We Collect

The information Park Super collects falls into the following categories:

We only collect information that is genuinely needed for the purposes described in this policy. We do not collect sensitive personal information such as biometric data, medical records, or financial information beyond what is necessary for payment processing and identity verification.

3. How We Use Your Information

Your information is used for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, and handling login security.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods.
• Platform operation: Running the gaming and betting services, settling bets on cricket, PSL, and other markets, and providing access to slots, casino, and bingo.
• Fraud prevention and security: Detecting unusual account activity, preventing multiple accounts, and protecting against fraudulent transactions.
• Responsible gaming: Monitoring gaming activity to support responsible gaming tools — including deposit limits, session reminders, and self-exclusion — and to identify accounts that may need a responsible gaming check-in.
• Personalisation: Tailoring promotions and PSL seasonal offers to your account activity and preferences.
• Customer support: Responding to your queries, resolving account disputes, and processing complaints.
• Platform improvement: Analysing aggregated usage data to improve the platform's features, performance, and user experience.
• Communications: Sending you account notifications, transaction confirmations, and — where you have opted in — promotional messages about bonuses and VIP rewards.

We do not use your personal information for purposes beyond what is listed above without notifying you and, where required, obtaining your consent.

4. Payment Data

All transactions on Park Super are denominated in PKR. When you make a deposit via JazzCash, Easypaisa, Raast, or bank transfer, your payment details are processed through the relevant payment provider. Park Super receives confirmation of payment and the amount — we do not store your full JazzCash PIN, Easypaisa credentials, or bank account passwords.

For withdrawals, your registered payment method details (such as your JazzCash number or bank account details) are stored securely so that funds can be returned to the correct account. These details are used solely for the purpose of processing your withdrawal and verifying that the withdrawal destination matches the deposit source.

5. Sharing Your Information

Park Super does not sell, rent, or trade your personal information to any third party. Your data may be shared only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the transaction details necessary to process your deposits and withdrawals.
• Identity verification providers: Where identity documents are required for account verification, they are processed by a trusted verification service provider acting under our instructions.
• Platform infrastructure providers: Hosting, security, and technical services that support the running of the Park Super platform. These providers are contractually required to handle data securely and only for the purposes we specify.
• Legal obligations: Where we are required by applicable law or a lawful authority to disclose information, we will comply with that requirement. Where possible, we will inform you before disclosing.

Any third party that receives personal data from Park Super is required to maintain appropriate security standards and to use the data only for the purpose for which it was shared.

6. Data Retention

Park Super retains your personal information for as long as your account is active and for a reasonable period after closure, as required to meet our operational and record-keeping obligations. Specifically:

• Account and registration data is retained for the duration of your account and for a period following closure to handle any outstanding disputes or queries.
• Transaction records in PKR are retained for a minimum period consistent with standard financial record-keeping practices.
• Gaming activity logs are retained to support responsible gaming monitoring, dispute resolution, and platform integrity reviews.
• Support communications are kept for a reasonable period to allow follow-up and audit in case of repeat issues.

When data is no longer required, it is securely deleted or anonymised. Anonymised, aggregated data — where no individual can be identified — may be retained indefinitely for platform analytics and improvement purposes.

7. Security

Park Super uses industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include:

• Encrypted HTTPS connections for all website and app traffic.
• Secure storage of account credentials — passwords are hashed and never stored in plain text.
• Access controls that limit which internal team members can view personal account data, restricted to those who need it to perform their role.
• Regular security reviews of platform systems and third-party service providers.
• Session timeout policies that automatically log out inactive accounts.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials, and contact support immediately if you notice any suspicious activity on your account.

8. Cookies

Park Super uses cookies and similar technologies to make the platform work properly and to understand how it is being used. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate the site and cookies that remember your language and display preferences. The platform cannot operate correctly without these.
• Analytics cookies: Used to understand which pages and features are most used, how players navigate the platform, and where technical issues occur. This data is aggregated and does not identify individual users.
• Preference cookies: Remember your settings such as game preferences and notification options, so you do not have to re-enter them each session.

We do not use third-party advertising or behavioural tracking cookies. Your gaming activity on Park Super is not shared with advertising networks.

Most browsers allow you to control cookies through their settings. Disabling essential cookies may affect the platform's ability to function correctly, including keeping you logged in.

9. Your Rights

As a Park Super account holder, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information Park Super holds about you.
• Correction: If any of your personal information is inaccurate or out of date, you can ask us to correct it. Basic details like your contact number or email address can be updated directly in your account settings.
• Deletion: You can request that your account and associated personal data be deleted. Note that some data may be retained where required for legal or operational record-keeping purposes even after deletion of your account.
• Restriction: You can ask us to restrict how we use your data in certain circumstances — for example, while a dispute is being investigated.
• Objection: You can object to your data being used for direct marketing or personalised promotion at any time.
• Portability: You can request a copy of the personal data you have provided to Park Super in a commonly used format.

To exercise any of these rights, contact Park Super support via the details available in your account dashboard. We will respond to all requests within a reasonable timeframe. Requests related to data deletion or access may require identity verification before we can action them.

10. Minors

Park Super is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, you must not register an account or use the platform.

If we become aware that an account belongs to a person under 18 — whether through our own verification processes or a report from a third party — we will close that account immediately, void any activity associated with it, and delete the personal data collected.

If you are a parent or guardian and believe that a minor has registered a Park Super account, please contact support as soon as possible so we can take action.

11. Marketing Communications

Park Super may send you promotional messages about bonuses, PSL seasonal offers, VIP programme updates, and new platform features. These communications are sent to the phone number or email address registered on your account.

You can opt out of marketing communications at any time through your account notification settings. Opting out of marketing does not affect essential account communications such as deposit confirmations, withdrawal notifications, or security alerts — these will continue regardless of your marketing preferences.

Park Super does not share your contact details with third-party marketers. All promotional messages come from Park Super directly and relate specifically to the platform's own offers and features.

12. Changes to This Policy

Park Super may update this Privacy Policy from time to time to reflect changes in our practices or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practical, notify active account holders via their registered contact details.

We encourage you to review this page periodically. Continued use of the Park Super platform after a revised Privacy Policy has been published means you accept the updated terms. If you disagree with any change, you should stop using the platform and contact support to request account closure.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to raise a privacy concern, please contact the Park Super support team. Contact details are available in your account dashboard and on the platform's support section.

For general questions about the platform, visit the FAQ page. For the rules and conditions that govern your use of Park Super, see the Terms and Conditions. For information about responsible gaming tools, visit the Responsible Gaming page.